Terms and Conditions
Legalities
1.01
Anyone taking driving tuition must be in possession of a valid signed
driving licence appropriate for the type of course they are booking and
meet the DVLA medical and eyesight requirements.
1.02 Fees
include insurance cover whilst you are driving the schools vehicles
providing, that you are properly licensed to drive and are accompanied
or under direction of the instructor or on your practical driving test.
2. Payment;
2.01.
Intensive driving courses (over 10 hours) can be booked with a deposit
of 50%. The balance will then due the day the course starts. (Test
date’s will not be booked until after the receipt of deposit, deposits are non refundable.
2.02. All fees are payable by cash, cheque or most major credit cards. Once balance is paid there is no cancellation.
3. Refunds;
3.01. Course fees are non-refundable.
(Refunds will only been given in exceptional circumstances, for
example, if the instructor is unable to provide the service originally
booked by the pupil) Deposits are non-refundable.
3.02. Learner Driver Courses retains the right to transfer course fees to another instructor.
3.03. All lessons must be completed within 6 months of booking. (Three months if less than 10 hours)
4. Tests
4.01 Tests are not guaranteed at the end of course booked. If the standard of driving required by the instructor for
the practical test has not been reached, extra hours will need to be
booked, paid for and instruction given before the candidate is taken
for test. (Instructors discretion)
4.02 The school/instructor cannot be held responsible for tests cancelled by the DSA for any reason.
5. Complaints
5.01 Complaints
must be made in first place to the instructor concerned. If the matter
cannot be resolved with the instructor, you may contact the office by
phone during normal office hours or in writing within 21 days of the
incident you are complaining about. We will endeavour to resolve the
situation within 5 days of hearing from you.
6. General
6.01 The
instructor is responsible to Learner Driver Courses for your tuition, their
conduct and condition of their car. Learner Driver Courses acts as an agent
for the instructors and is not responsible for any money paid or
booking times and dates.
6.02 We will
endeavour to make available the same instructor and car for your
driving lessons and driving test, but the school retains the right to
alter either if the situation so warrants.
6.03 The
school/instructor retains the right to refuse or terminate lessons
should they feel it necessary due to your conduct, if you are perceived
to be unfit to drive through ill health or under the influence of drugs
(prescribed or illegal) or alcohol.
6.04
Changes to test dates will be dependant on the availability of the car
and instructor, therefore the availability of both will need to be
confirmed before changes are made to avoid cancellations cost being
incurred by you. DSA will not refund test fee for tests cancelled
without 5 clear working days notice. The school cannot be held
responsible for any loss of fee due to test dates being changed without
the consent of the instructor.
6.05 48 hours notice must be given if you wish to change or cancel a lesson booked with your instructor. Lessons not cancelled within 48 hours must be paid for.
6.06 The guaranteed pass course must be completed with 6 months of starting. Unlimited practical tests and one theory test are included in the price. The instructor will put you in for you test once they are sattisfied you are at the required standard. If you fail the test more hours will be allocated to you. Any further tests will be paid for by Learner Driver Courses until you pass the test.